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Returns and Exchange Goods Dream Shop

You can return or exchange the purchased products within 14 calendar days from the date of delivery of the goods.

Procedure for change of size, change of model, color change or simple return of goods 
You can return or replace the purchased products within 14 days (not working but sunny) from the date on which the goods were delivered to you.

To proceed with the change / return, follow the following steps:
1. DOWNLOAD THE MODULE OF CHANGE / RETURN GOODS and print it
2. Fill the form with the required data
3. Take a photo or scan of the completed form and send it to the e-mail address: resi@dream-shop.it
4. Before shipping check that no more than 14 days have passed since the delivery date.
5. The shipment of the goods is at your expense, you can rely on a courier of your choice or send with mail, we recommend always use a shipping method tracked
6. Put the module in the package and send the goods to the address shown at the top of the form. In case of change of goods, insert in the package 8 euros (or 30 euros for international shipping), which will be used to pay for the shipment of the exchange.
7. Wait for our e-mail confirming shipment of the exchange or confirmation of credit for the return goods.
8. Shipping costs are not reimbursed.
NB: if the payment was made with paypal, the refund is always by paypal.


Procedure for exchange or return in case of product NOT COMPLIANT, HEAD FAILED, OUR ERROR SEND SIZE / MODEL.

You can make or replace the products with defects mentioned above, purchased within 14 days (not working but sunny) from the date on which the goods were delivered to you.
To proceed with the change / return, follow the following steps:
1. DOWNLOAD THE MODULE OF CHANGE / RETURN GOODS and print it
2. Fill in the form with the required data
3. Take a photo or scan the completed form and send it to the e-mail address: resi@dream-shop.it specifying that the goods are NOT CONFORMING by attaching photos of the defects found, then insert the form in the package.
4. Before contacting us, check that no more than 14 days have passed since the delivery date.
5. Wait for our e-mail confirming shipment of the exchange or confirmation of credit for the return goods.
6. If you asked for a change of goods, this will happen at no cost to you. Insert the printed form in the package. When your change is ready, you will deliver the item to be changed in a sealed envelope or parcel (the package / envelope does not necessarily have to be the original one sent by us) directly to the courier who will deliver the goods to you.
Take care to write on the package: "RECIPIENT: Dream Shop - Corso Svizzera 185 - 10149 Turin (TO) - Italy"
8. Shipping and shipping costs are not reimbursed.
NB: if the payment was made with paypal, the refund is always on paypal.



Consult the page with the General Conditions of Sale.






Timing for refund
Refunds about returned goods are carried out within a maximum of 30 days from the date of receipt of the package to our warehouses. You will receive an email confirming the reimbursement.