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General conditions of Sale

Welcome to the dream-shop.it website.
The offer and sale of products on the www.dream-shop.it website are governed by these General Conditions of Sale. Access to and use of this website presupposes the reading, knowledge and acceptance of these General Conditions of Sale as well as the Privacy Policy and the Additional Legal Notes.
You can request any information by contacting Customer Service at the following e-mail address: info@dream-shop.it


1. How to conclude the contract with the Seller
1.1 To conclude the contract of purchase of one or more products on www.dream-shop.it it is necessary to be of age; you will have to fill in all the mandatory fields of the order form available in electronic format and send it to the Vendor, electronically, following the relative instructions.
1.2 The order form contains a reference to the General Conditions of Sale, a summary of information on the essential characteristics of each product ordered, the relative price as well as information on the means of payment that you can use to purchase each product, on the delivery methods and on the shipping costs of the products purchased.
1.3 The contract is concluded when the Seller receives, via computer, your order form.
1.4 Before proceeding with the purchase of products, by sending the order form, you will be asked to carefully read the General Conditions of Sale.
1.5 The order form will be filed in our database for the period of time required to process orders and in any case in accordance with the law.
1.6 Before proceeding with the transmission of the order form, you will also be asked to identify and correct any errors in data entry.
1.7 The language available to conclude the contract with the Seller is Italian and English.
1.8 Once the contract is concluded, the Seller will process your purchase order.
1.9 The Seller may not process your purchase orders that are incomplete or incorrect or in case of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up your purchase order specifying the reasons. If the products, presented on www.dream-shop.it, are no longer available or on sale at the time of your last access to the site or sending the order form, it will be the Seller's responsibility to promptly notify you of any unavailability of the ordered products. In case of forwarding the order form and payment of the price, the Seller will refund the amount already paid by you.
1.10 By transmitting the order form online, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not share some of the terms in the General Conditions of Sale, please do not submit the order form for the purchase of products on www.dream-shop.it.
1.11 By submitting the order form, you confirm that you are aware of and accept the General Conditions of Sale and the additional information contained in www.dream-shop.it, also referred to through links, including the Privacy Policy and the Additional Legal Notes.
1.12 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (reference to the General Conditions of Sale, information concerning the essential characteristics of the product, indication detailed price, means of payment and delivery costs).



2. Guarantees and indication of product prices
2.1 On www.dream-shop.it are offered for sale from other countries of the world.
2.2 The Seller does not sell irregular products to the corresponding standards offered on the market.
2.3 The essential characteristics of the products are presented on www.dream-shop.it within each product page. The images and colors of the products offered for sale on www.dream-shop.it may not correspond to the realm of the Internet browser and the monitor used.
2.4The price shown is inclusive of VAT. Delivery costs will be added separately. Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
2.5 The Seller, in the event of exercising, has the right to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.


3. Payments
3.1 For the payment of the price of products and shipping costs, you can use one of the methods indicated in the section Payments and proposals in the order form.
3.2 If you choose to pay using the Pay-Pal system, your financial data will be shared with www.dream-shop.it but will be managed directly by PayPal. Your privacy and your personal information will be protected through the use of advanced automatic encryption systems.
3.3 In the event that the customer does not collect the goods purchased on the delivery, you will be charged for shipping, storage, or shipping management fees of the credit collection agency (only in the case of non-payment of expenses after prompting by Dream Shop). We remind you at the sales contract with Dream Shop, which must be respected by both parties. We will be able to activate the collection agency, which will result in the formal collection of the amount two.

4. Shipping and delivery of products
To know the specific shipping and delivery methods of the products, access the Shipping section. This article is for reference purposes only. Add to my personal details There are no translations available.

5. Customer support
You can request any information by contacting Customer Service at the following e-mail address: info@dream-shop.it.


6. Right of withdrawal
6.1 You have the right to withdraw from the contract concluded with the Seller, by replacing or making the purchased products, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased.
6.2 To withdraw from the contract you must fill out the Return Form and send it promptly to the email address: resi@dream-shop.it. You will also have to attach a photocopy of this form filled out with the goods you will return.
6.3 The products must be returned to the Seller by delivering them within fourteen (14) days from the date of receipt of the products purchased.
6.4 The shipping costs for returning the purchased products will be charged to the buyer. For the return of the products you will have to use a shipper of your trust, making firsthand the payment of the necessary expenses; you will be held responsible for any loss or damage to the products during transport, according to the terms and conditions established for the exercise of the right of withdrawal.
6.5 The Right of Withdrawal - in addition to compliance with the terms and conditions described in paragraphs 6.1, 6.2, 6.3 and 6.4 above - is to be exercised correctly if the following conditions are fully met:
- a copy of the Return Form must be sent together with the returned products;
- the products must not have been used, worn, washed or damaged;
- the identification tag must be returned together with the product (if present at the time of receipt of goods);
- the products must be returned in their original packaging;
- returned products must be delivered to the forwarder within fourteen (14) days from the date you received the products.



7. Times and methods of reimbursement
7.1 If the Right of Withdrawal is exercised following the procedures and terms indicated in paragraph 6 above, the Seller will reimburse the sums collected for the purchase of the products (excluding shipping costs) according to the methods and terms envisaged for following.
7.2 Once the returned products have been received, the Seller shall make the necessary checks as to their compliance with the conditions and terms indicated in paragraph 6 and, in the event that the checks are successfully concluded, the Seller shall send to you, via e-mail, the relative confirmation of acceptance of the returned products.
7.3 Only after the positive outcome of these checks, the Seller refunds the amounts paid in the shortest possible time and, in any case, within thirty (30) days from the date on which the Seller has communicated, by e-mail, the confirmation acceptance of returned products. If the methods and terms for exercising the right of withdrawal are not respected, as specified in paragraph 6 above, you will not be entitled to reimbursement of the amounts paid to the Seller; in this case we will notify you that the products can not be accepted and, if you want, you can get back at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
7.4 If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the amounts will be made by the Seller, in any case, towards those who have made the payment.
7.5 The seller is not responsible for any delay in the reimbursement of sums paid, not dependent on his will, including delays caused by the institutions managing credit / debit cards.


8. Return and replacement for non-compliant goods
8.1 In the event that the delivered products do not conform to what indicated in the order form (in terms of model, technical features, size or color) you have the right to request their replacement within fourteen (14) days from the day of receipt of the products; in this case the Seller will bear the shipping costs for the return of the products and for their replacement.
8.2 To request the replacement of the products you must complete the goods exchange form and send it promptly to the email address: resi@dream-shop.it.
8.3 Non-conforming products must be returned within fourteen (14) days from the day of receipt of the items, using only the courier that we will notify you.
8.4 In order for the Seller to proceed with the replacement of the products, the following conditions must also be fully met:
- a copy of the Return Form must be sent together with the returned products;
- the products must not have been used, worn, washed or damaged;
- the identification tag must be returned together with the product (if present at the time of receipt of goods);
- the products must be returned in their original packaging;
- returned products must be delivered to the forwarder within fourteen (14) days from the date you received the products.
8.5 After the return of the products, the Seller provides the necessary verifications related to the conformity of the same to the conditions and terms indicated in paragraphs 8.1, 8.2, 8.3 and 8.4 above and, in the event that the checks are concluded successfully, the Seller provides send you, by e-mail, the relative confirmation of acceptance of the returned products.
8.6 Only after the positive outcome of these checks, the Seller will send you the replacement product within fourteen (14) days from the date on which the Seller has notified you of the acceptance of the returned products. If the methods and terms specified in this paragraph 8 are not respected, you will not be entitled to replace the product; in this case we will notify you that the products can not be accepted and, if you wish, you can get back at your expense the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.


9. Applicable law and settlement of disputes
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

10.Editing and updating
The General Conditions of Sale may be modified and updated, also in consideration of possible regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.dream-shop.it.