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General conditions of Sale

The offer and sale of products on the website www.dream-shop.it are governed by these General Conditions of Sale. Access and use of this website presuppose the reading, knowledge and acceptance of these General Conditions of Sale as well as the Privacy Policy and the Additional Legal Notes.
You can request any information by contacting Customer Service at the following e-mail address: info@dream-shop.it


1. How to conclude the contract with the Seller
1.1 To conclude the purchase contract for one or more products on www.dream-shop.it it is necessary to be of age; you will have to fill in all the mandatory fields of the order form available in electronic format and send it to the Seller, electronically, following the relative instructions.
1.2 The order form contains a reference to the General Conditions of Sale, a summary of information on the essential characteristics of each product ordered, the relative price as well as information on the means of payment that you can use to purchase each product, on the delivery methods and on the shipping costs of the products purchased.
1.3 The contract is concluded when the seller receives the order form electronically, by email or by telephone and / or whatsapp.
1.4 Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale.
1.5 The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law.
1.6 Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
1.7 The language available to conclude the contract with the Seller is Italian and English.
1.8 Once the contract is concluded, the Seller will process your purchase order.
1.9 The Seller may not process your purchase orders that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons. If the products, presented on www.dream-shop.it, are no longer available or on sale at the time of your last access to the site or when the order form is sent, the Seller will promptly notify you of any unavailability of the ordered products. In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by you.
1.10 With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on www.dream-shop.it.
1.11 By submitting the order form, you confirm that you are aware of and accept the General Conditions of Sale and the additional information contained in www.dream-shop.it, also referred to via links, including the Privacy Policy and the Additional Legal Notes.
1.12 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (reference to the General Conditions of Sale, information relating to the essential characteristics of the product, details of the price, payment methods and delivery costs).



2. Guarantees and indication of product prices
2.1 On www.dream-shop.it are offered for sale products from different countries of the world but in any case in compliance with EEC standards respecting the quality standards in force.
2.2 The Seller does not sell irregular products or products of lower quality than the corresponding standards offered on the market.
2.3 The essential characteristics of the products are presented on www.dream-shop.it within each product sheet. The images and colors of the products offered for sale on www.dream-shop.it may however not correspond to the real ones due to the Internet browser and monitor used.
2.4 The displayed price is inclusive of VAT. Delivery costs will instead be added separately. Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
2.5 The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.


3. Payments
3.1 To pay the price of the products and the relative shipping costs, you can use one of the methods indicated in the Payments and proposals section in the order form.
3.2 If you choose to pay by Pay-Pal or stripe system (credit card) your financial data will not be shared with www.dream-shop.it but will be managed directly by PayPal or by stripe. Your privacy is protected and your financial and personal information will be protected through the use of advanced automatic encryption systems.
3.3 In case of payment by bank transfer, the delivery time will start from the date on which the credit on the account will be confirmed, in case of payment with postepay recharge the delivery time will start from the date on which the card will be recharged.
3.4 Cash on delivery order payment
3.4.1 For deliveries with cash on delivery, there is an additional cost of € 10. Please note that failure to collect a package with cash on delivery involves costs that are charged to the customer who has not collected the ordered goods.
3.4.2 3.4.2 In the event that the customer does not collect the goods purchased on delivery, he will be charged the costs relating to shipping, storage, return shipping to the Dream Shop headquarters equal to 35 euros or more in the case of bulky packages or multiple shipments, in addition to the costs of managing the debt collection agency's case (only in case of non-payment of the costs after a reminder from Dream Shop). We remind you that at the time of purchase the customer stipulates a sales contract with Dream Shop, which must be respected by both parties. In case of refusal of the ordered goods and failure to settle the expenses, we will activate the debt collection agency, which will proceed through legal channels to formally collect the amount due. This amount may be deducted from the deposit paid by the customer. In case of non-payment of expenses, we will proceed with the forced recovery of the amounts with increased expenses and reporting to the authorities for the crime of fraudulent insolvency (Art. 641 of the Penal Code) punishable by 2 years in prison and a 516 euro fine.


4. Shipping and delivery of products
To find out about the specific shipping and delivery methods of the products, access the Shipping section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form.
4.1 Your package is always shipped by tracked courier. You will be emailed your Track Number upon shipment from our warehouses.
4.2 Shipping costs Italy
4.2.1 Delivery costs for Italy (including major islands) are € 8.00 for Italy (including major islands) and are free for orders over € 100. For the smaller islands such as Venice, Elba, Capri, Aeolian Islands, Ponza etc. there is a supplement of € 10.
4.2.2 Shipping costs for Europe and Extra Europe: € 30 with tracked courier.
Delivery costs for extra European countries € 40 by courier with tracking.
4.2.3 Rules for shipping to European and non-European countries: Some countries may require customs duties or taxes on imported goods. These taxes are established when the goods enter the buyer's country. Customs duties are to be paid by the buyer. We therefore recommend that you inquire at the Customs of your country about the exact amount of these duties.
4.3 Delivery times
The delivery time of the goods is usually between 2-6 weeks for goods not immediately available in stock; it is instead 2-5 working days for the goods available for immediate delivery.
4.3.1. The estimated delivery times are indicated in the product sheet of each item and in the cart. 4.3.2 Delivery times may be delayed due to force majeure not dependent on Dream Shop, such as natural disasters, epidemics, carrier strikes, customs inspections and delays, supplier delivery delays or due to traffic conditions and of road conditions in general or by deed of the Authorities or on the basis of warehouse stocks etc. All orders, even if they suffer delivery delays, remain valid and cannot be canceled.
4.3.3 The delivery dates indicated are to be considered approximate.
4.3.4 Any changes to the original contract, item change, size, color, etc. they can extend the delivery date.
4.3.5 In the event of delivery delays, attributable to the seller as causes of force majeure, the buyer may withdraw from the contract only after the predetermined delivery deadline, in writing only after prior warning and after setting a new delivery date at starting from the arrival of the same warning. Furthermore, claims for damages by the buyer are not lawful.
4.3.6 Products ready for delivery are reserved at the time of payment of the order.
4.3.7 If the customer does not collect the goods within the pre-established terms and refuses, even after a new delivery period, in writing or for lack of communication, the taking over of the same, the seller may withdraw from the contract and request compensation for damages for breach of contract. The same is true for non-payment within the terms of the amount paid.
4.4 Information in case of non-delivery due to absence or wrong address:
In the event that no one is present at the time of delivery, the courier will leave notice of its passage and will make a second delivery attempt the next working day. In case of absence or wrong address, the package will be stored at the courier office closest to your address.
Our customer service will contact you to define a new delivery or to collect the package at the courier's office. The package remains in storage for 8 days, then automatically returns to the sender with the relative charge of non-delivery costs.
4.5 All orders, even if they suffer delivery delays, remain valid and cannot be canceled. This is because the products are ordered at the customer's request based on the order placed.
4.6 In rare cases, the carrier could lose one or more parcels, or deliver to an incorrect address. In these cases Dream Shop assumes full responsibility by returning the product at its own expense or by issuing a discount voucher of the same value as the lost product to the customer.


5. Customer Support
You can request any information by contacting Customer Service at the following e-mail address: info@dream-shop.it or via whatsapp at +39 3533744357


6. Right of withdrawal
6.1 You have the right to withdraw from the contract concluded with the Seller, replacing or returning the purchased products, without any penalty and without specifying the reason, within fourteen (14) calendar days from the day of receipt of the purchased products.
6.2 To withdraw from the contract, you must complete the Return / Exchange Form and send it promptly by registered letter with return receipt to: "Dream Shop, corso Svizzera 185, 10149 Turin (TO), Italy". You will also need to attach a photocopy of this completed form together with the goods you will return.
6.3 The products must be returned to the Seller by delivering them within fourteen (14) days from the date of receipt of the purchased products.
6.4 The shipping costs for registered mail and the return of the purchased products will be charged to the buyer. To return the products you will need to use a shipper you trust, making the payment of the necessary expenses in person; you will be held liable for any liability in the event of loss or damage to the products during transport, according to the methods and terms provided for exercising the right of withdrawal.
6.5 The Right of Withdrawal - in addition to compliance with the terms and methods described in points 6.1, 6.2, 6.3 and 6.4 above - is understood to be exercised correctly if the following conditions are also fully met:
- a copy of the Return Form must be sent together with the returned products;
- the products must not have been used, worn, washed or damaged;
- the identification tag must be returned together with the product;
- the products must be returned in their original packaging;
- the returned products must be delivered to the forwarder within fourteen (14) days from the date you received the products.
6.6 Shipping costs and cash on delivery costs are not refunded in case of exchange or return of goods.
6.7 We do not accept returns and exchanges on customized products such as Converse and Levis, vintage garments, swimwear, tailored suits and on particular products such as silicone adhesive bras, underwear and lingerie for reasons of hygiene.
6.9 In case of non-delivery of the goods exchange for reasons not attributable to Dream Shop, the customer is required to reimburse the costs of non-delivery incurred for sending the package.
6.10 It is possible to exercise the right of withdrawal only after receiving the order, as per the Consumer Code article 52.
6.11 It is not possible to cancel an order placed.
6.12 RIGHT OF WITHDRAWAL IN THE CONTEXT OF CONTRACTS OF MODESTITY
The national rules on the right of withdrawal DO NOT apply to small-sized contracts negotiated away from business premises (Article 47, paragraph 2, of the Consumer Code). For the purposes of qualifying a "small-scale contract", the limit set by national legislation is equal to 50 euros, in accordance with the provisions of EU legislation.

6.A Penalty for non-fulfillment
The parties agree that, in the event of non-fulfillment of the obligations assumed under this contract, the buyer will be required to pay the other 20% of the amount of the ordered goods (excluding transport costs) as a penalty, to the pursuant to and for the purposes of art. 1382 of the Italian Civil Code

7. Refund times and methods
7.1 If the Right of Withdrawal is exercised following the methods and terms indicated in the previous paragraph 6, the Seller will reimburse the sums collected for the purchase of the products (excluding shipping costs) according to the methods and terms provided for following.
7.2 Once the returned products have been received, the Seller shall make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 6 and, in the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation of acceptance of the products thus returned.
7.3 Only after the positive outcome of these checks, the Seller will reimburse the sums paid in the shortest possible time and, in any case, within fifteen (15) days from the date on which the Seller has communicated, by e-mail, the confirmation acceptance of returned products. If the methods and terms for exercising the right of withdrawal are not respected, as specified in paragraph 6 above, you will not be entitled to a refund of the sums paid to the Seller; in this case we will notify you that the products cannot be accepted and, if you wish, you can get back the products at your own expense in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.
7.4 If there is no correspondence between the recipient of the products indicated in the order form and whoever made the payment of the sums due for their purchase, the reimbursement of the sums will be made by the Seller, in any case, towards the person who made the payment.
7.5 The seller is not responsible for any delays in the reimbursement of the sums paid, not dependent on his will, including delays caused by the credit / debit card institutions.

8. Return and replacement for non-compliant goods
8.1 In the event that the delivered products do not comply with what is indicated in the order form (in terms of model, technical characteristics, size or color) you have the right to request replacement within fourteen (14) days from the day of receipt. of products; in this case the Seller will bear the shipping costs for returning the products and for their replacement.
8.2 To request the replacement of products, you must complete the Return / Exchange Form and send it promptly to the e-mail address: rese@dream-shop.it.
8.3 Non-compliant products must be returned to us within fourteen (14) days from the day of receipt of the items, using only the courier that we will notify you.
8.4 In order for the Seller to proceed with the replacement of the products, the following conditions must also be fully met:
- a copy of the Return Form must be sent together with the returned products;
- the products must not have been used, worn, washed or damaged;
- the identification tag must be returned together with the product (if present at the time of receipt of the goods);
- the products must be returned in their original packaging;
- the returned products must be delivered to the forwarder within fourteen (14) days from the date you received the products.
8.5 After the return of the products, the Seller shall make the necessary checks relating to their compliance with the conditions and terms indicated in the previous points 8.1, 8.2, 8.3, 8.4 and, in the event that the checks are concluded positively, the Seller shall proceed to send you, by e-mail, the relative confirmation of acceptance of the returned products.
8.6 Only after the positive outcome of these checks, the Seller will send you the replacement product. If the methods and terms specified in this paragraph 8 are not respected, you will not be entitled to replace the product; in this case we will notify you that the products cannot be accepted and, if you wish, you can get back the products at your own expense in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.
8.7 In case of non-delivery of the goods exchange for reasons not attributable to Dream Shop, the customer is required to reimburse the costs of non-delivery incurred for sending the package.

9. Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, from the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

Online dispute resolution for consumers
Consumers residing in Europe must be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and services entered into online. Consequently, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).

The Data Controller is available to answer any question sent by email to the email address published in this document.

10. Modification and updating
The General Conditions of Sale may be modified and updated, also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.dream-shop.it.

11. Obligations and responsibilities
Omega srl assumes no responsibility, except for willful misconduct or gross negligence, for any delays, errors or other damages suffered by the customer or third parties during the execution of the contract.

12. Jurisdiction and applicable law
The sales contract between the customer and Omega srl is governed by Italian law. For the resolution of any disputes arising from the conclusion of the contract, the territorial jurisdiction belongs to the Turin court.

General Conditions of Wholesale Sale (users registered on the site as "Resellers" who benefit from special quantity discounts)

The offer and sale of products on the website www.dream-shop.it are governed by these General Conditions of Sale. Access and use of this website presuppose the reading, knowledge and acceptance of these General Conditions of Sale as well as the Privacy Policy and the Additional Legal Notes.
You can request any information by contacting Customer Service at the following e-mail address: info@dream-shop.it


1. Minimum order
The minimum order for bulk orders on our shop is 5 pieces per item (sizes, mixed colors of the same item are allowed) and a minimum of 5 different items.


2. Delivery times
Delivery times vary from 2 to 6 weeks depending on the availability of the goods.


3. Payments
For bulk orders we accept:
- 50% upon order (by bank transfer, postepay or satispay) and 50% upon delivery in cash (no check). If you choose this payment method, you will have to add a surcharge of 5% of the total as cash on delivery charges.

or

- payment of the total amount of the advance order without further expenses (bank transfer, postepay or satispay)

4. Shipping and delivery of products
The cost of delivery is € 8 regardless of the amount of the order

5. Returns goods
For bulk orders, returns are accepted only if the delivered goods are faulty, the model delivered is wrong or the size sent is different from the one ordered. In any case, returns are not accepted for customized products such as Converse shoes and Levis jeans / jackets.
We do not exchange goods.

6. Labeling
The goods are always sent in Dream Shop or Sneet label with the price left blank

7. Resale Price
We do not impose the resale price of the items, you are free to apply the price you deem appropriate.